Terms of Use – URBAN WATCH™
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Terms of Use


In these terms of use and on other places on this website, under URBAN WATCH is understood the trade name of Urban International d.o.o., a company established under the laws of the Croatia. Our head office is situated at Vatroslava Lisinskog 2, 34000 Pozega, Croatia, email address info@urban-watch.com. Company is registered at Court of commerce in Osijek - permanent service in Slavonski Brod under number 030171739, VAT number HR05327041456. Registered capital of 20.000,00 HRK paid in full. Member of the Board Ivan Petrovic. Bank account in Privredna banka Zagreb d.d., Radnicka 50, Zagreb. Account number HR3923400091110782223. SWIFT PBZGHR2X.
Please review the following terms of use that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms of use.

1. Currency and Pricing
All transactions are processed in the currency shown on the product and checkout pages. Most countries have tax included in the price, if not, the tax will be shown on the checkout page before purchase.

2. Shipping and Delivery
We deliver our products to the most countries of the world and we offer free standard delivery for all our customers.

3. Customer Service
We are committed to providing exceptional customer service and quality products. If you have any questions or concerns about a product, your order, or any other question, please contact our customer service here.

4. Return Policy
If you are dissatisfied with the URBAN WATCH for any reason, you can return it within 14 days of receiving. Just return it unused and undamaged and we'll arrange an exchange or refund straight away. The costs of return is paid by the customer. Shipping and handling costs that we had during the delivery of the product​ are deducted​ from the amount refunded to the customer. If you have any questions regarding returns, please contact our customer service here.

5. Copyright
The contents of our website is intended solely for personal, noncommercial use by its users. Any unauthorized use is strictly prohibited.

6. Security
When purchasing on our web site, your financial details are passed through a secure server using the latest 128-bit SSL (Secure Sockets Layer) encryption technology which is the current industry standard. If you have any questions regarding our security policy, please contact our customer service here.

7. Disputes and Solving
Customer satisfaction is very important to us and therefore a complaint can be sent to email info@urban-watch.com. For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ( "ODR platform"): http: //ec.europa.eu/consumers/odr/

Croatian citizens as customers are entitled to all the rights under the Consumer Protection Act (Zakon o zaštiti potrošača).